Contact

Frequently Asked Questions

• Q: What is the cooperation process of your company?

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  A: First, our sales team will confirm the specific product requirements with you. Then, the R&D team will design and develop the product for you, and the samples will be delivered to you as soon as possible after completion to confirm whether any modifications are needed. Then, we will conduct trial production and mass production. After production is completed, the quality inspector will carefully check the product before shipping.

• Q: What certifications do your LED lights have?

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  A: Our products are tested and certified to CE, UKCA, TUV&GS, ETL, and other international standards, ensuring compliance with major global markets.

• Q: Can you provide customized LED lighting solutions?

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  A: Yes. We offer OEM/ODM services, including design customization, wattage, color temperature, smart control integration, and packaging to meet specific project requirements. We have a professional laboratory to design and manufacture the most suitable ODM LED products for customers. This also includes design drawings or functional concepts. We carry out production, product testing, and planned inspection with customized high standards.

• Q: What is your typical lead time?

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  A: Standard products are usually delivered within 2–4 weeks. For large or customized orders, the delivery time will be confirmed based on project details.

• Q: Do you have a minimum order quantity (MOQ)?

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  A: Our MOQ depends on the product type. For most LED fixtures, the MOQ is flexible to support both small and bulk orders. Please share your needs with us for a tailored quotation.

• Q: How do you ensure quality consistency?

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  A: All fixtures undergo 100% testing, including aging tests, lumen output verification, and safety inspections. We also maintain a strict ISO quality management system.

• Q: Can you support international shipping and logistics?

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  A: Yes. We regularly ship worldwide and can assist with sea freight, air freight, and express options, depending on your project schedule and budget.

• Q: What is your warranty policy?

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  A: Most of our LED lights come with a 5-year warranty. During this period, we provide free replacements or parts support for quality issues that are in line with our after-sales policy.

• Q: How quickly will I get a response after submitting an inquiry?

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  A: Our sales engineers will review your requirements and get back to you within 24 hours with a tailored solution or quotation.